Frequently Asked Questions

The following are some frequently asked questions about the RISE program.

What is Disaster Case Management?

Disaster Case Management is a partnership between a disaster case manager and a disaster survivor with the goal of helping the survivor to achieve recovery from the disaster.  Disaster case managers conduct a thorough, in-depth assessment of survivors’ disaster-related unmet needs and then work in partnership with survivors to develop recovery plans that identify how to meet those needs.  Disaster case managers also serve as advocates for survivors, by connecting them to available resources to meet their needs. 

What is a Recovery Plan?

A recovery plan is a document developed in partnership between a disaster survivor and a disaster case manager that identifies the survivor’s disaster-related unmet needs and sets realistic and achievable goals, action steps, and timelines for successfully meeting those needs.  Essentially, a recovery plan is a survivor’s “road map” to recovery, providing the survivor with an outline of the concrete, achievable steps that they and their case manager will take in order to move toward recovery from Hurricane Ike.

Who is Lutheran Social Services?

The RISE program is directed by LSSDR, an affiliated program of Lutheran Social Services. LSS is the social service arm of The Lutheran Church - Missouri Synod and the Evangelical Lutheran Church in America. LSS affiliated ministries serve more than 35,000 people in Texas and Louisiana regardless of religious beliefs, ethnicity, gender or age. Its ministries include disaster response, therapeutic foster care, retirement communities, senior health care, adult day care, adoption, children's centers and emergency assistance.